Frequently Asked Questions
Myota is the AI-powered cybersecurity solution that boosts enterprise immunity and resilience from ransomware, cloud failure and data breaches.
Please see our installation guide for detailed instructions about how to install Myota on Windows and Mac.
Myota is just like any other folder on your computer. Just open your Myota folder in Explorer or Finder and drag and drop your files into the window.
If you would like to view the version history of a file, right click on the file then click Version History.
Once the version history panel is up then right click on the file then click version history and select the version you would like to restore. Your revision history will remain, and this version will be restored as a new file in the Restored Files folder.
Right click anywhere in the Myota Finder or Explorer window and select “View all Deleted Files”.
From here, choose the file you would like the restore and select “Restore”. The file will now be located in the Restored Files folder.
By default, Myota launches when your computer starts. If you would not like for this to happen, please open the preferences panel from your Myota popover and uncheck “launch Myota at startup”.
The green icon means that your file is safe and secure in Myota.
The red icon means that your file has not been properly saved to Myota. This could happen for a variety of reasons. The file is saved locally but not safe and secure in the cloud. If this does not resolve within a few minutes, try to add the file to Myota again. If the issue persists, please contact your IT administrator.
The blue icon means that your file is being uploaded and secured to the cloud.
If you’d like to view files in Myota that have been recently saved or updated, click on the Myota logo in your taskbar. The popover you see shows a list of recently edited or saved files with information about when the file was last saved and what the security status is.
Yes! In order to provide you with the best security we can, we ask that your OS is kept moderately up to date. Currently Myota only works with Windows 10 and above, and Mac OS 10.14 (Mojave) or above
Your username and password is provided to you by your employer. Please contact the IT administrator at your organization to retrieve or update your login credentials.
The red icon means that your file has not been properly saved to Myota. This could happen for a variety of reasons. The file is saved locally but not safe and secure in the cloud. If this does not resolve within a few minutes, try to add the file to Myota again. If the issue persists, please contact your IT administrator.
On Windows:
- In the search box on the taskbar, type Control Panel and select it from the results.
- Select Programs > Programs and Features.
- Press and hold (or right-click) on the program you want to remove and select Uninstall or Uninstall/Change. Then follow the directions on the screen.
For more info, check out this useful video.
On Mac:
In order to cleanly remove Myota from your Mac, go to Applications in the Finder menu and drag and drop Myota.app to the trash bin, or right click and choose “Move to Trash”
Go to the Utilities folder within your Applications folder in Finder. Open the Terminal app.
Type rm -rf $HOME/Library/Application\ Support/Myota into Terminal and hit return. The Myota Client is now removed completely from your Mac.
Myota supports most popular file formats saved from Microsoft office. See a comprehensive list here.
You can create support tickets for our team via our Support Center. If you do not already have an account with our Support Center, you will need to create one. You cannot log into the Support Center with your Myota Client or Console credentials.
Download the User Guide
Download the comprehensive guide to installing and using Myota.
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